Billabong ▼ -0.005 | PPR ▲ +0.05 | American Apparel ▲ +0.117 | The Buckle ▲ +0.37 | Columbia ▲ +0.81 | Deckers Outdoor ▲ +2.01 | Dicks ▲ +0.29 | Foot Locker ▲ +0.18 | Genesco ▲ +0.65 | Iconix Brand Group ▲ +0.42 | Jarden Corp ▲ +1.08 | Nordstrom ▲ +0.25 | Luxottica ▲ +0.33 | Nike ▲ +0.45 | Pacific Sunwear ▲ +0.03 | Skullcandy ▲ +0.22 | Sport Chalet ▼ 0.00 | Urban Outfitters ▲ +0.36 | VF Corp ▼ -0.08 | Quiksilver ▲ +0.25 | Zumiez ▼ 0.00 | Macys ▲ +0.19 | Tillys ▲ +0.31 |
Ticker Sponsor
Professional Services
Friedman Stroffe & Gerard, P.C.
FSG’s Action Sports Practice Group provides legal services to the action sports industry. Our clients include surfers, skiers, snowboarders and skaters, as well as sponsors and leading apparel companies. Our attorneys serve in positions with industry organizations such as the Association of Surfing Professionals. We know your business and can provide full-service legal solutions to meet your organizational nee
More Professional Services...
Readers Say
It pertains to my business
It pertains to my business

I’m an avid reader of Shop-Eat-Surf because it’s really the only online newsletter that I have found that is not only industry related, but also because it’s not so “guy-centric.” I find that a lot of the information I read on the site pertains to my business (as a swimwear designer) and keeps me up to date on what other companies and other women in the industry in general are doing which is not only inspiring but also helps me gauge the future direction of my business as well.

I feel privileged to read the Executive Edition because I know I am getting insider industry information before it hits the mainstream media channels. And it’s always good to know what my friends are up to in the industry.

- By Monica Wise, Founder, L*Space
The one, undisputed leader
The one, undisputed leader

It is common knowledge in our industry that there is one undisputed leader in reporting on the topics, businesses and trends that impact all of us the most, and it is shop-eat-surf.com. Their access to those who make our industry happen is second to none, and we value not only the content of their reporting but the editorial thought on what it all means both in the present as well as the future. If we were asked to give a rating, it would be five out of five stars.

- By Craig Levra, CEO, Sport Chalet
New Industry Insight

Shorebreak Hotel as a venue for industry events. Cinematographer Louie Schwartzberg's "Moving Art Retreat" in June at Turtle Bay Resort. Details on Industry Insight.

Tiffany Montgomery
Print This Article

Sales pros give sales survival tips at SIMA Boot Camp

Reef's Kevin Flanagan and
Reef's Kevin Flanagan and Vans' Jeff Moore
July 10, 2009 7:38 AM

Story and photos by SHELBY STANGER

Navigating today's tough economic climate at retail requires creative solutions. Thursday, SIMA hosted a Boot Camp called "Salesmanship: Navigating Today's Changing Market," featuring Tom Holbrook of Quiksilver, Jeff Moore of Vans, Greg Osthus of Atwater, and Mark Weber from Hurley.

"A lot of accounts are in survival mode, especially regionally," said Quiksilver Executive VP of Brand Development Tom Holbrook. "These are no longer the days of asking how they did last month, it's about how they did yesterday."

Bob Hurley and Rob MachadoWith quicker changes in the market, every panelist agreed that building better strategies up front, creating more meaningful product with simplified, integrated marketing campaigns, aligning with internal teams, and communicating with sales reps who are on the floor daily is the key to staying in business.

At Hurley, Weber said they had to walk away from categories to simplify their message.

"Consumers relate to products that are meaningful, direct and simple, so we are focusing on what we do well," he said.

(Above right: Bob Hurley and Rob Machado.)

Firewire teamAt Quiksilver, Holbrook said they have come together to align on one vision. At Vans, Moore said product, marketing and sales agree on strategy first and then execute, and that there is a lot of pre-planning involved.

Aligning internally, building better, more focused product, segmenting the line, offering retailers fresh assortments, and rotating product monthly has worked for brands like Vans and Hurley. For smaller brands like Atwater, demands from retailers are as high as ever, causing them to strategize what products they sell where, prelining when possible and supporting accounts through gifts with purchase, windows and creative promos.

(Above right: Firewire's Mark Price, Brion Lange and Terence Vertongen.)

Joel Cooper and Sean SmithEvery panelist agreed that communicating with sales reps who are on the frontline has been crucial. At Vans, Jeff Moore said he uses the bi-annual product launches to train reps, and rewards reps on how well they execute strategy rather than sheer volume. Quiksilver is also working hard to arm reps with better retail math and to get them closer to their top 10 accounts. Osthus also tries to go to every rep's top 10-account appointment, and Weber echoed the other panelists' sentiments.

"Being a sales rep is very isolating so you really need to communicate and work with them right now," he said.

(Above right: Lost International CEO Joel Cooper and SIMA Executive Director Sean Smith.)

Jye and PT TownendLastly, the panelists discussed that while they all need to start tracking their business better daily, they need to deliver on time, build more quality, focused product and monitor results on a daily basis.

Despite results of the SIMA study that showed only 60 percent of retailers had a computerized POS system in 2008, each panelist said every retailer is tracking results daily.

(Right: Jye and PT Townend.)

"Not everyone can preboook, but retailers want fresh product and reorders on what made them money," said Holbrook. " If you monitor progress on a weekly basis, and plan inventories tighter, you'll be more successful."

Articles You Might Have Missed